This page features detailed information and instructions for the following courses:
MKL405 Marketing & Leasing Multifamily
- Successful completion of this course fulfills the marketing and leasing course requirement for the CPM designation.
- Successful completion of this course fulfills the marketing and leasing course requirement for the ARM certification (Option 2).
In the multifamily housing market, you can gain a clear advantage over your competitors by knowing how to position your property in the market to attract and retain new tenants. Designed to help property managers with a few years of marketing and leasing experience, “Marketing and Leasing: Multifamily Properties” (MKL405) will teach you key strategies for reaching the most viable prospects, selling your property’s benefits, and successfully closing the deal.
What you’ll learn:
- Market assessment: Regional and neighborhood demographics, comparison grids for developing competitive rental rates
- Marketing planning and strategies: Marketing campaign development, advertising, public relations
- Leasing strategies: Site visits, qualifying prospects, Fair Housing Act compliance, lease components and negotiation
- Resident retention: Resident orientation programs, resident communication, problem solving
How you’ll benefit:
- Generate widespread publicity and bring in qualified prospects
- Showcase your property in the best light to secure new residents
- Achieve higher levels of resident satisfaction and retention by effectively troubleshooting resident issues
Click here to view the course learning objectives.
FIN402 Investment Real Estate: Financial Tools
- Successful completion of this course is required for the CPM designation.
- Successful completion of this course fulfills the financial operations course requirement for the ARM certification (Option 2).
“Investment Real Estate: Financial Tools” (FIN402) addresses the core issues that impact fiscal planning, giving you the ability to calculate important financial components and take control of your property’s financial outlook. Learn when to apply the appropriate financial tools in order to meet your owner’s goals and promote the success of the properties you manage.
What you’ll learn:
- Budgeting and analysis: Owner’s goals and objectives, budgets and forecasts, variances
- Cash flow analysis: Pro forma statements, cash flow trends, rates of return
- Capitalization and valuation: Property valuation, income capitalization, equity capitalization
- Financing: Types and sources of financing, principal and interest calculations
- Loan analysis: Loan-to-value, debt coverage, margin of safety, leverage applications
How you’ll benefit:
- Gain the fiduciary trust needed to work effectively with owners and investors
- Maximize the financial potential of the properties you manage
- Establish yourself as a strategic partner to your clients
Calculator Required: The HP10BII financial calculator is required for this course. Course materials illustrate keystrokes for this calculator only. Students taking this course are expected to have a working knowledge of the basic operations and functionality of the calculator. You are encouraged to download the interactive HP10BII Financial Calculator Tutorial and the “HP10BII Financial Calculator Quick Reference Guide” from the IREM Web site and review it prior to taking this course.
Click here to view the course learning objectives.
MNT402 Property Maintenance & Risk Mgmt
- Successful completion of this course is required for the CPM designation.
- Successful completion of this course fulfills the maintenance operations and risk management course requirement for the ARM certification (Option 2).
For those with some site management experience, this two-day, intermediate-level course teaches you how to develop a first-rate property maintenance program and manage various types of risk. Learn the specifics of planning, implementing, and monitoring cost- and time-efficient property maintenance operations and boost your property’s performance. In addition, this course will address risk-related topics such as insurance, life safety programs and emergency/disaster plans to help you create a risk management program that will help protect your property and its occupants.
What you’ll learn:
- Property risk analysis: Risk management techniques, types of insurance coverage, safety and emergency needs and preparations
- Maintenance programs: Maintenance for key facility systems, preventive maintenance, maintenance policies and procedures
- Maintenance projects: Contractor negotiations and contract fulfillment, capital improvements and replacements
- Conservation and environmental hazards: Energy and water conservation strategies, environmental hazard procedures
How you’ll benefit:
- Create and oversee top-of-the-line maintenance operations and anticipate potential risk
- Exceed client expectations with property maintenance processes that deliver heightened property performance
- Reduce capital expenses through maintenance programs that preserve real estate assets.
Click here to view the course learning objectives.
HRS402 Human Resource Essentials
- Successful completion of this course is required for the CPM designation.
- Successful completion of this course fulfills the human resources course requirement for the ARM certification (Option 2).
Optimal allocation of your human capital will determine the success of your business. This course is designed for those who will be or already are facing the challenges of hiring, managing and evaluating on site staff. By addressing the complete spectrum of human resource topics such as staff training, performance assessment, and the challenges inherent in developing staff collaboration at varying levels, this course will show you how to operate a seamless human resources function.
What you’ll learn:
- Planning and requirements: Staffing needs, job responsibilities and skills, job descriptions
- Recruitment and selection: Candidate qualification, employment offers and contracts, alternative staffing options
- Training and development: Learning styles, training delivery, training programs, career development techniques
- Employee management: Employee motivation, performance evaluation, policies and record keeping
How you’ll benefit:
- Select the right people for each job
- Maximize the productivity of your staff
- Reduce both the financial and emotional costs associated with turnover
Click here to view the course learning objectives.
RES201 Successful Site Management
Successful completion of “Successful Site Management” (RES201) and passing the ARM Certification Exam fulfills the education and exam requirement for the ARM certification (Option 1).
Immerse yourself in this week-long course covering residential site management from A to Z. Now includes enhanced and expanded content to address the unique needs of Affordable Housing and Student Housing!
What you’ll learn:
- Human resource management: Management styles, employee motivation, recruiting and hiring, employment laws, communication, performance evaluations, fostering productive relationships with conventional owners, affordable housing ownership entities and regulatory bodies, and student housing owners, students, parents and university staff.
- Legal issues and risk management strategies: Insurance, security and emergency procedures, landlord-tenant laws, unique leases and addendums for affordable housing programs, strategies for addressing student housing leases Professional ethics: IREM Code of Professional Ethics, adherence to the code, enforcement
- On-site maintenance management: Maintenance systems, working with contractors, inspections (including additional regulatory inspections required for affordable housing), work orders, energy and water conservation strategies, environmental hazard procedures, managing “The Turn” for student housing
- Property accounting and budgeting: Accounting, budgeting, operating expenses, capital expenses, financial reports
- Marketing and leasing: Demographics, target markets, student housing campus analyses, comparison grid analysis, marketing strategies and campaigns, leasing tactics, affordable housing wait list procedures, Fair Housing and Americans with Disabilities Act (ADA) compliance, resident retention strategies
How you’ll benefit:
- Improve your property’s bottom line and receive recognition from your clients
- Increase productivity and collaboration among your site management staff
- Secure a reputation as a manager who knows what it takes to achieve the owners’ objectives
Click here to view the course learning objectives.
BDM602 The IREM Model Plan
Successful completion of this course is required for the CPM designation.
A management plan is the most comprehensive tool available to a real estate manager seeking to maximize real estate potential – it’s a working document for day-to-day operations and a valuable resource for marketing, employee development, and strategic planning. Managing by plan is an integral part of IREM’s philosophy – benefiting owners, investors, real estate management companies, and residents/tenants. Demonstrating the ability to create an effective plan is a requirement for the CPM designation. This requirement can be met by passing the “Management Plan Skills Assessment” (MPSA) or by submitting a plan on an actual property. This course will prepare you to meet this requirement through either option.
What you’ll learn:
- Property analysis: Property descriptions, pro forma statements, line item budget analysis, evaluation of alternatives
- Market analysis: Supply and demand, absorption and market share, comparable rent analysis
- Analysis of alternatives: Financial tests for evaluating alternatives, highest and best use
How you’ll benefit:
- Streamline your building operations using a management plan as an ongoing reference tool for your staff
- Demonstrate your management expertise to current and prospective clients with a comprehensive management plan
Due to the in-depth financial analysis used in this course, students are strongly advised to complete ASM603, ASM604, and ASM605 prior to attending.
Calculator Required: The HP10BII financial calculator is required for this course. Course materials illustrate keystrokes for this calculator only. Students taking this course are expected to have a working knowledge of the basic operations and functionality of the calculator. You are encouraged to download the interactive HP10BII Financial Calculator Tutorial and the “HP10BII Financial Calculator Quick Reference Guide” from the IREM Web site and review it prior to taking this course.
Laptop Computer Strongly Recommended: In addition to the use of a calculator, it is strongly recommended that you download the IREM Financial Analysis Spreadsheet to your laptop prior to coming to class. Upon registration you will receive an email with a download link to the spreadsheet. Learn more about the IREM Financial Analysis Spreadsheet.
Click here to view the course learning objectives.
MPSA01 Management Plan Skills Assessment
Receiving a passing grade on the MPSA fulfills the management plan requirement for the CPM designation.
The MPSA is a comprehensive exam designed to assess a student’s knowledge of the concepts, technical skills and processes involved in preparing, analyzing, and completing a property management plan.
Successful completion of this skills assessment fulfills the management plan requirement for earning the CPM designation and is an alternative to writing a comprehensive management plan on a property of your own choosing. “Property Management Plans: The IREM Model” (BDM602) should be completed before taking this assessment, and it is strongly suggested that BDM602 and MPSA be taken consecutively. The MPSA is completed over two days and has three components:
MPSA/Concept Evaluation (Day 1)
Begin the assessment process by answering a series of essay questions designed to evaluate your knowledge of the concepts, technical skills, and processes involved in preparing a property management plan. The Concept Evaluation is open book.
MPSA/Case Study (Day 1)
Upon completion of the concept evaluation, you will be presented with information about a property, selected at the time you register (i.e., office building, conventional apartment, community association, or retail strip center). You will have approximately 6 hours to review and analyze the case study. You may choose to work with other participants in a study group or on your own. You will also have the opportunity to ask questions of an IREM facilitator.
MPSA/Practical Application (Day 2)
Presented with additional information about the property and given a management scenario, you will prepare written essay answers to a series of questions that follow the IREM management plan outline. The questions are designed to measure your ability to analyze and communicate complex information needed to complete a workable management plan. The Practical Application is open book.
For this skills assessment, students must choose one property type out of the following options. Indicate your selection at the time of registration:
- Office building
- Conventional apartment
- Retail strip shopping center
Calculator Required: The HP10BII financial calculator is required for this course. Course materials illustrate keystrokes for this calculator only. Students taking this course are expected to have a working knowledge of the basic operations and functionality of the calculator. Students are encouraged to download the “HP10BII Financial Calculator Quick Reference Guide” and review it prior to taking this course.
Electronic or Paper-Based Exam: The MPSA can be taken electronically or as a paper-based/hand-written exam. 98% of students chose to take the electronic MPSA in 2006; this is strongly recommended.
Preparing for the Electronic MPSA – Requirements and Guidelines: To ensure adequate preparation time, please be sure to register for MPSA01 well in advance of course start date.
Students must comply with specific guidelines and tasks prior to being able to complete the electronic MPSA. If these guidelines are not met and tasks completed, students will be asked to take a hand-written version of the MPSA. ALL REQUIRED TASKS MUST BE COMPLETED NO LATER THAN 15 BUSINESS DAYS PRIOR TO THE OFFERING. THERE ARE NO EXCEPTIONS.
All guidelines/required action items are reviewed in the MPSA Student Tutorial – Preparing for the MPSA. Click here to access the tutorial
- A laptop is required to complete the electronic MPSA. See below for specific System requirements.
- Students are responsible for securing their own laptop and ensuring system functionality, including making sure it meets the systems requirements below.
- Students must complete a pre-offering task list at least fifteen (15) business days prior to the course start date. This includes: (1) downloading and reviewing a non-facilitated self-guided “MPSA Student Tutorial” and (2) accessing and completing the required laptop/computer “Software Compatibility Test” online. Completion of this test allows you access to the actual electronic exam during the MPSA. Click here to access the tutorial.
- Students who have not completed the “Software Compatibility Test” WILL NOT be allowed to complete the electronic MPSA. There are no exceptions.
- Students must bring the exact SAME laptop configured during the “Software Compatibility Test”, to the course.
- Students should have the working knowledge necessary to perform basic laptop functions and calculations (MS Office – Word®, Excel®)
- Once students have registered for the MPSA course itself, they will receive a confirmation letter with specific information about the Student Tutorial.
Laptop System Requirements: Students are responsible for ensuring their laptop meets these criteria prior to the course. Securexam®, the software that supports the MPSA exam, may only be used on a PC.
It is not compatible with any Apple/Power PC/Macintosh operating system, nor may it be used with PC emulation software.
System requirements are as follows:
- INTERNET ACCESS TO YOUR LAPTOP (Must be able to connect to the Internet)
- Pentium IV processor or Higher (or industry equivalent)
- 128 MB of RAM
- 40 MB free hard disk space
- Microsoft Windows Operating System 2000 or XP (North American Version)
- Microsoft Office 2000, XP or 2003
- Microsoft Internet Explorer 6.0 or 7.0
- User account is a local Administrator Account (student has access to "administrative rights" level on laptop)
NOTE: Securexam® does not support the following:
- Windows Vista
- Office 2007
- Word which is bundled with Microsoft Works
- Non-North American versions of Microsoft Windows
- Apple / Power PC / Macintosh in any form even if it runs Microsoft Windows
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CPM001 CPM Certification Exam Preparation
Ensure your best performance on the “CPM Certification Exam” with this comprehensive review. If you have fulfilled your education requirement for the CPM designation, take advantage of this great opportunity to refresh your knowledge, have final questions answered, network with fellow candidates, and prepare yourself to pass the exam successfully. This seminar reviews all major concepts tested and includes sample test questions to help assess your strengths and weaknesses.
What you’ll review:
- Financial operations and asset management
- Human resources
- Legal and risk management
- Maintenance and operations
- Marketing and leasing
How you’ll benefit:
Calculator Required: The HP10BII financial calculator is required for the Asset Analysis courses. Course materials illustrate keystrokes for this calculator only. Students taking these courses are expected to have a working knowledge of the basic operations and functionality of the calculator. You are encouraged to download the “HP10BII Financial Calculator Quick Reference Guide” from the IREM Web site and review it prior to taking this track.
Laptop Optional: Laptop computers may be used during class for calculations only.
CPMEXM CPM Certification Exam
The CPM Certification Exam is required for the CPM designation.
The “CPM Certification Exam” tests all that you have learned to date through your experience in real estate management and ensures the integrity of the CPM designation. If you have completed the education requirement for the CPM designation, you are ready to take the “CPM Certification Exam.” The exam is offered both in the classroom and independently with a local proctor, so students have the flexibility to take the exam in the format that best suits their schedule. The exam measures professional competency in the following areas:
- Financial operations and asset management
- Human resources
- Legal and risk management
- Maintenance and operations
- Marketing and leasing
For a comprehensive review of the concepts that will be covered on the exam, register for the "CPM Exam Preparation Seminar" (CPM001).
Calculator Required: The HP10BII financial calculator is required for the Asset Analysis courses. Course materials illustrate keystrokes for this calculator only. Students taking these courses are expected to have a working knowledge of the basic operations and functionality of the calculator. You are encouraged to download the “HP10BII Financial Calculator Quick Reference Guide” from the IREM Web site and review it prior to taking this track.
Laptop Optional: Laptop computers may be used during the exam for calculations only.
The CPM Certification Exam is an open-book exam.
ETH800 Ethics for the Real Estate Manager
Successful completion of this course is required for the CPM designation.
In your day-to-day tasks as a real estate manager, you constantly face ethical challenges. How you respond to these challenges affects more than your personal reputation - it can make or break your business. Updated for 2005 to address ethical dilemmas commonly faced by today’s real estate manager, this course will teach you the conflict resolution skills you need to build your reputation as a manager with the highest ethical standards. In this video-based course, you will analyze several scenarios and reinforce all concepts through workbook exercises. In addition, a significant part of the course addresses the IREM Code of Professional Ethics and enforcement of the code by the IREM Ethics and Discipline Boards.
What you’ll learn:
- IREM Code of Professional Ethics: Applications to real world situations, ethical duties to clients, tenants/residents, employers, and colleagues
- Ethical decision making: Ethical vs. unethical business practices, tactics for resolving ethical dilemmas, scenarios with ethical implications
- Conflict of interest: Fiduciary relationships, conflict of interest scenarios
- Detailed case study: Enforcing the IREM Code of Professional Ethics, the role of the IREM Ethics and Discipline Committee, review of actual ethics cases and their implications
How you’ll benefit:
- Conduct business using the highest standards of integrity and professionalism
- Resolve conflicts efficiently and ethically
Students must pass the closed-book exam at the end of the course in order to receive credit.
Click here to view the course learning objectives.
